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Spring 2019
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Elevating Patient Relationships through Leadership Rounding

In an effort to use patient feedback to deliver the best care possible, Mid Coast–Parkview Health completed the first year of its new Leadership Rounding program.

Leadership Rounding involves specially trained administrators, department heads, and managers from multiple areas throughout the care network conducting in-room meetings with patients on a rotating weekly basis.

Over the course of the program’s first year, its leaders included Mid Coast–Parkview Health President and Chief Executive Officer Lois Skillings and Vice President of Nursing Kristin Anthony, as well as leaders from Medical Staff, Spiritual Wellness, Human Resources, and several other departments.

The aim of the program is to develop a process to capture all inpatient experiences through rounding, with a goal of using the feedback to ultimately provide the most quality, compassionate, and highest level of care.

During the five-minute patient interviews, leaders ask three standard questions regarding the patient’s experience thus far, what could be done to make them more comfortable, and whether or not any provider has delivered “exceptional care.”

Leaders take notes regarding what they observed on their visit, and follow up with the primary nurse on the unit to report back. In addition to building relationships between patients and healthcare leaders, the program also allows staff to learn what is going well and identify areas for improvement.

More Info

Mid Coast Hospital

Summary: Full-service, 93-bed, Joint Commission accredited hospital with an active medical staff of more than 200 physicians and advanced practice professionals, including Mid Coast Medical Group, a multi-specialty physician group with 4 primary care and 18 specialty practices.

123 Medical Center Drive
Brunswick, Maine 04011
(207) 373-6000

More Info

Mid Coast Hospital

Summary: Full-service, 93-bed, Joint Commission accredited hospital with an active medical staff of more than 200 physicians and advanced practice professionals, including Mid Coast Medical Group, a multi-specialty physician group with 4 primary care and 18 specialty practices.

123 Medical Center Drive
Brunswick, Maine 04011
(207) 373-6000

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