• kenburns1
    The Meaning of Care

    Rebecca shares her experiences receiving quality care at Mid Coast Hospital
  • kenburns1
    Back to Normal

    After having emergency surgery at Mid Coast Hospital, Susan found her calling as a healthcare volunteer
  • kenburns1
    Service and Support

    John and Betsey reflect on the importance of philanthropy, local healthcare, and community
  • kenburns1
    Right There With Me

    After a heart attack, Joan regained her strength at the Center for Community Health & Wellness

Community Benefit & Impact Report, 2019


As a community healthcare system, Mid Coast–Parkview Health's mission is to care for the health of our community, accepting our call as the region’s healthcare safety net and delivering around-the-clock access to high-quality care. We’ve created a wide breadth of integrated healthcare services, holding true on our commitment to ensure access to high-quality affordable care in our region.

Mid Coast–Parkview Health is your local healthcare system and caring for the health of our community remains at the forefront of everything we do.



$0

Total of community benefits in 2019



Delivering Outstanding Healthcare

"We recently had to take our daughter to the Mid Coast Hospital Emergency Department, and we were so pleased with how quickly we got into a room, how promptly she received care, and how wonderful the staff were. A few days later, she had outpatient surgery; our nurses were fantastic through every step of the process, from preparation to in-surgery, recovery, and post-surgery: exceptional nurses! This was our first experience overall with Mid Coast Hospital, and suffice it to say: we are very pleased."

-Ellen M., Community Member

0 Employees
0 Members of the Medical Staff
0 Physicians and Providers Recruited
0 Clinical Specialties
0 CHANS Flu Shots Given
0 Outpatient Visits
Walk-In Clinic Visits
19,409
Emergency Department Visits
29,830
Senior Health Center Resident Days
33,088
CHANS Home Health & Hospice Patient Visits
37,146
0 Mid Coast
Medical Group Practices
0 Babies
Delivered
in Maternity
0 Paramedic Interceptor
Calls

Breadth of Services

We offer a wide breadth of fully integrated healthcare services centered on the needs of the patient. From full-service emergency to nationally certified stroke care, maternity care, and hospice, Mid Coast–Parkview Health has become our community’s safety net. We provide around-the-clock access to high-quality care.

Rebecca's Story

"Care, to me, really translates into a feeling of security."

In this video, Rebecca, a lifelong resident of Midcoast Maine, reflects on the impact that Mid Coast Hospital has had on her personal and professional life.

From working in the Behavioral Health Department as a mental health counselor and leading Mindfulness-Based Stress Reduction classes at the Mid Coast Center for Community Health & Wellness to receiving primary care at Mid Coast Medical Group and delivering her twins at Mid Coast Hospital Maternity, Mid Coast Hospital is closely woven into Rebecca's daily life.

Thanks to Mid Coast Hospital's vast array of health and wellness offerings, community members like Rebecca are able to access a full range of care--right here in their own neighborhoods.

 


Focused on Quality

"We had both our babies at Mid Coast Hospital, and just, wow: all our nurses were wonderful angels. Thanks for the hard work you do every day!"

-Angie D., Community Member

Leapfrog Group: Top 50 U.S. Hospitals
Becker's: Top 100 Community Hospitals

Joint Commission Accreditation
Magnet
Designation (Mid Coast Hospital)

US World News & Report Best Nursing Home (Mid Coast Senior Health)
NCQA Patient-Centered Medical Home (Mid Coast Medical Group)
Certified Primary Stroke Center
Commission on Cancer Accredited Program

5-Star CMS Rating (Mid Coast Senior Health)
4-Star CMS Rating (CHANS Home Health & Hospice)


Susan's Story

"I was looking for a way to make a difference...giving back whatever I had gained."

A few days after her 70th birthday, Susan awoke from a nap feeling extreme abdominal pain. She was rushed to the Mid Coast Hospital Emergency Department.

Immediately, she was taken into the Operating Room with Brady Mullin, MD, one of Mid Coast Medical Group–Surgical Care's world-class surgeons. After her initial recovery in the hospital, Susan received home care from CHANS Home Health & Hospice as she finished getting better.

Inspired by her exceptional care, Susan made a choice to return to Mid Coast Hospital as a volunteer greeter in the Emergency Department, so she could help others experiencing medical emergencies just like herself.


Quality Surgical Outcomes


Mid Coast Hospital participates in the American College of Surgeons (ACS) National Surgical Quality Improvement Program (NSQIP), a nationally validated, risk-adjusted, outcomes-based program to measure and improve the quality of surgical care.

Additionally, Mid Coast Hospital's Enhanced Recovery After Surgery (ERAS) program supports quality surgical outcomes through four main goals: reducing the patient's length of stay, decreasing complications, promoting positive outcomes, and increasing patient satisfaction. ERAS is in place for a number of surgeries at Mid Coast Hospital, including total joint replacements, hysterectomies, and colectomies.

0 Surgical Procedures
Performed
0 Orthopedic
Surgeries
0 Urologic
Surgeries
0 Ear, Nose, and Throat
Surgeries



Supporting the Community

"I had a knee replacement at the Mid Coast Center for Joint Replacement last spring and could not have been more impressed with the experience from start to finish. In addition to my surgeon's obvious skill and competence, the level of care I received at Mid Coast Hospital was fantastic: attentive to detail, responsive, and compassionate. Excellent team approach to joint replacement!"

-Joanna K., Community Member

Local
Vendors
250
Located within our service area

Maine
Vendors
499
Located across our state

$0

Payments to local vendors

$0

Payments to Maine vendors


$0

Salaries of all employees


John & Betsey's Story

"You have an obligation to make sure community is there for somebody else."

Long-time Mid Coast–Parkview Health board member John Morse and his wife of 50 years, Betsey, understand the critical need for quality, local healthcare in communities.

As a fourth-generation resident of Midcoast Maine and a respected community leader, John explains the importance of giving back through service, highlighting his own experiences helping to grow Mid Coast Hospital and Mid Coast Medical Group.

Betsey echoes his sentiments, noting the important role that financial support of local healthcare plays in keeping our communities healthy, strong, and attractive.





Mental Health and Addiction Services


0 Intensive Outpatient
and Outpatient Treatments
0 Behavioral Health Unit
Inpatients
0 Outpatient
Group Patients

Strength through Partnerships

"I am writing to express my gratitude and thanks to the staff and professional residents who helped in the care of my son while he was in the Mid Coast Hospital Emergency Department and Behavioral Health Unit recovering from a mental health breakdown. It is always a difficult time for parents with a child suffering with a mental illness, so the support and empathy was greatly appreciated."

-Mary A., Community Member

Local
Partners
100+
Including sponsored organizations, board & committee positions, and volunteer partnerships


Joan's Story

"It's a wonderful group. It's like a team."

Being active and a lifelong walker, Joan never thought twice about needing emergency cardiac care.

After suffering a heart attack at home and receiving care at Mid Coast Hospital and Maine Medical Center, Joan's doctor encouraged her to take part in Cardiac Rehabilitation at the Mid Coast Center for Community Health & Wellness.

Joan praises the teams who have helped her rebuild her strength, including the fabulous Cardiac Rehabilitation Team that inspires her to stay healthy and well.





The Volunteer Connection


0 Mid Coast Hospital Volunteers
0 Volunteer
Hours
0 CHANS
Hospice Volunteers
0 Hospice Volunteer
Hours

Community Financial Impact

Our Mission: We care for our community by promoting wellness, delivering outstanding healthcare, and enhancing quality of life.

Our Values: Our values apply to all we serve: our patients, colleagues, and the community as a whole. Our values are Excellence, Compassion, Partnership, Stewardship, and Integrity.

We accept the responsibility to care for the health of this region, and to be careful stewards of the finances and resources entrusted to us.

Community Benefit Summary



$0

Total of community benefits in 2019


Meeting Health & Wellness Needs

"Thank you for everything you did every day before this virus hit, and everything you've done since and will continue doing day in and day out to preserve, protect, and promote our health and safety."

-Suz D., Community Member


Community Health & Wellness Programs


0 Program
Participants
0 Wellness
Programs
0 SNAP-Ed Nutrition
Classes
0 Let's Go! Programs and
School Sites

Here for the Community, Here for You

Please note that this report covers activities in 2019, and as such, features photos taken prior to the COVID-19 pandemic. These photos may not reflect current masking or physical distancing guidelines. For more information about Mid Coast Hospital's COVID-19 response, please visit midcoasthealth.com/covid19.

Mid Coast–Parkview Health/    All rights reserved